Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

During periods of high order volume, shipments may experience slight delays. If there is a significant delay with your order, we will notify you via email.

Shipping Time

Estimated delivery times vary based on your location:

United States: 5–10 business days

Please note that delivery times are estimates and may vary due to factors outside our control, including carrier delays, weather conditions, or customs processing.

Shipping Rates

Shipping charges are calculated and displayed at checkout.

We may also offer free shipping promotions on selected products or orders from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.

Lost or Delayed Packages

If your order appears delayed or lost in transit, please contact our support team at:

support@apexelystore.com

We will work with the shipping carrier to help resolve the issue as quickly as possible.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the issue.

Depending on the situation, we may offer a replacement, partial refund, or full refund without requiring the item to be returned.

Contact Us

If you have any questions regarding your order or shipping, feel free to contact us anytime at: